Terms of Use

Effective date: 30 June 2026 Last updated: 30 June 2026

These Terms of Use ("Terms") are a legal agreement between you ("you", "your") and Nerdstorm Pty Ltd (ABN 60 671 857 435) ("Nerdstorm", "we", "us", "our"), the operator of the Tars application and related websites, software, and services (together, the "Service").

By creating an account, signing in, or otherwise accessing or using the Service, you agree to be bound by these Terms and by our Privacy Policy, which is incorporated by reference. If you do not agree, you must not access or use the Service.

Please read sections 3 (Important: What Tars Is and Is Not), 4 (Not for Emergencies), 12 (Disclaimers), and 13 (Limitation of Liability) carefully. They limit our liability and describe important risks.

1. About the Service

Tars ("Tools for Adaptive Relationship Support") is an artificial-intelligence software tool designed to support communication and reflection in relationships. The Service can transcribe a spoken conversation in real time, identify speakers, and generate conversational guidance, summaries, and reports using automated systems.

The Service is provided as software only. It is general in nature and is intended for personal, informational, and self-help use.

2. Eligibility

You must be at least 18 years of age and have the legal capacity to enter into a binding contract to use the Service. By using the Service, you represent and warrant that you meet these requirements. The Service is not directed to, and must not be used by, anyone under 18.

If you use the Service on behalf of an organisation, you represent that you are authorised to bind that organisation to these Terms.

3. Important: What Tars Is and Is Not

Tars is not a provider of professional services. The Service, including any text, audio, guidance, insight, summary, report, or other output generated by it ("Output"), is not, and is not a substitute for, professional advice of any kind, including counselling, psychotherapy, psychiatric, psychological, medical, mental-health, crisis, legal, financial, or relationship-counselling advice.

Using the Service does not create a therapist–client, counsellor–client, doctor–patient, fiduciary, or other professional relationship between you and Nerdstorm.
Output is generated by automated systems and large language models. It may be inaccurate, incomplete, inappropriate, out of date, or misleading, and may not reflect your particular circumstances.
We do not review or verify Output, and we do not endorse or guarantee any guidance, suggestion, or recommendation produced by the Service.
You should always seek the advice of a qualified professional regarding any decision about your health, safety, relationships, legal rights, or finances.

You are solely responsible for any decision you make or action you take based on the Service or its Output, and you do so at your own risk. Do not disregard or delay seeking professional advice because of anything you read, hear, or receive through the Service.

4. Not for Emergencies

The Service is not an emergency service and must not be relied on in a crisis. It does not provide medical or crisis intervention, is not monitored by a human in real time, and cannot summon help.

If you or someone else is in danger, experiencing a medical or mental-health emergency, at risk of self-harm or suicide, or experiencing abuse or violence, stop using the Service and contact emergency services immediately:

In Australia, call 000 (or 112 from a mobile).
Lifeline Australia: 13 11 14. 1800RESPECT (family and domestic violence): 1800 737 732.
Outside Australia, call your local emergency number or a recognised crisis helpline.

The Service may record, transcribe, and process the speech of more than one person, including in shared or couple sessions.

You are responsible for obtaining the informed consent of every other participant before starting a session that captures their voice or words, and for ensuring that recording, transcription, and processing of their contributions is lawful in your jurisdiction. By using such features, you represent and warrant that you have obtained all necessary consents and authorisations.

You agree to indemnify us in accordance with section 14 for any claim arising from your failure to obtain such consent.

6. Your Account

Some features require an account. You may use an anonymous passkey credential or sign in with a third-party provider (such as Google or Apple). You are responsible for maintaining the security of your account and credentials and for all activity that occurs under your account. Notify us promptly at [email protected] of any unauthorised use. We are not liable for any loss arising from unauthorised use of your account.

7. Acceptable Use

You agree not to, and not to permit anyone else to:

use the Service for any unlawful, harmful, fraudulent, or abusive purpose, or in breach of any law (including privacy, surveillance, and recording laws);
record, transcribe, or process any person without that person's required consent;
use the Service to harass, threaten, defame, or harm any person;
upload or submit content that is illegal, infringing, or that you do not have the right to submit;
attempt to gain unauthorised access to, interfere with, or disrupt the Service or its infrastructure;
reverse engineer, decompile, scrape, or attempt to derive the source code or models underlying the Service, except to the extent this restriction is prohibited by law;
resell, sublicense, or commercially exploit the Service without our written permission; or
use the Service to develop a competing product or to train a competing machine-learning model.

We may investigate and take appropriate action, including suspending or terminating your access, for any suspected breach.

8. Purchases, Subscriptions, and Credits

Certain features require payment, including subscriptions and consumable credits (for example, report credits).

Billing through app stores. Purchases made through the Apple App Store or Google Play are processed by Apple or Google and are also subject to their terms. Those providers act as merchant of record for in-app purchases on their platforms.
Other billing. Purchases made outside the app stores may be processed by our payment partners (such as RevenueCat and our payment processor). Where we are the merchant of record, prices are stated inclusive of applicable taxes where required.
Auto-renewal. Subscriptions renew automatically for the same period and at the then-current price until cancelled. You can manage or cancel a subscription through your app-store account or as otherwise described in the Service. Cancellation takes effect at the end of the current billing period.
Credits. Consumable credits are licences to access specific features, are non-transferable, and have no cash value.
Refunds. Except where required by law (including the Australian Consumer Law) or by the applicable app-store policy, all payments are non-refundable and credits are non-refundable once purchased. Refund requests for app-store purchases must be made through the relevant app store.
Changes to pricing. We may change prices and the features included in any plan. Changes apply to future billing periods.

Nothing in this section limits any non-excludable rights you have under the Australian Consumer Law (see section 12).

9. Your Content and Licence to Us

As between you and us, you retain ownership of the conversations, recordings, transcripts, and other content you submit to the Service ("Your Content").

You grant us a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, transmit, process, and display Your Content, and to share it with our service providers (see section 11 and our Privacy Policy), solely as needed to operate, secure, maintain, and provide the Service to you. We may create and use de-identified and aggregated data derived from use of the Service for analytics and to operate and improve the Service. We do not sell Your Content, and we do not use the identifiable contents of your sessions to train third-party foundation models.

You are solely responsible for Your Content and represent that you have all rights necessary to submit it and to grant this licence.

10. Our Intellectual Property

The Service, including its software, design, text, graphics, and trade marks (but excluding Your Content), is owned by or licensed to Nerdstorm and is protected by intellectual-property laws. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service for your personal, non-commercial use. We reserve all rights not expressly granted.

11. Third-Party Services

The Service relies on third-party providers (for example, for speech-to-text, language-model processing, text-to-speech, authentication, payments, and hosting). Your use of the Service may be subject to those providers' terms. We are not responsible for third-party services, their availability, or their acts or omissions. Our use of these providers is described in our Privacy Policy.

12. Disclaimers

To the maximum extent permitted by law, the Service and all Output are provided "as is" and "as available", without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, accuracy, reliability, availability, security, or non-infringement. We do not warrant that the Service will be uninterrupted, error-free, secure, or free of harmful components, or that any Output will be accurate, appropriate, or suitable for your needs.

Australian Consumer Law. Our goods and services may come with guarantees that cannot be excluded under the Australian Consumer Law (the "ACL"). Nothing in these Terms excludes, restricts, or modifies any right or remedy, or any guarantee, warranty, or other term or condition, implied or imposed by the ACL or any other law that cannot lawfully be excluded or limited. To the extent we are able to limit our liability for a breach of a non-excludable guarantee, our liability is limited, at our option, to (for goods) replacing or repairing the goods or supplying equivalent goods, or paying the cost of doing so, and (for services) resupplying the services or paying the cost of resupply.

13. Limitation of Liability

To the maximum extent permitted by law, and subject to section 12:

we (and our officers, employees, contractors, and suppliers) will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or anticipated savings, arising out of or in connection with the Service or these Terms, whether in contract, tort (including negligence), statute, or otherwise, even if advised of the possibility of such loss; and
our total aggregate liability arising out of or in connection with the Service or these Terms is limited to the greater of (a) the total amount you paid us for the Service in the twelve (12) months immediately before the event giving rise to the liability, and (b) AUD $100.

You acknowledge that the Service is not a substitute for professional advice or emergency assistance and that, to the maximum extent permitted by law, we are not liable for any decision, action, or outcome arising from your reliance on the Service or its Output.

14. Indemnity

To the maximum extent permitted by law, you agree to indemnify and hold harmless Nerdstorm and its officers, employees, and contractors from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or connected with: (a) your use of the Service; (b) Your Content; (c) your breach of these Terms or any law; or (d) your failure to obtain any consent required under section 5.

15. Suspension and Termination

We may suspend, restrict, or terminate your access to the Service at any time, with or without notice, if we reasonably believe you have breached these Terms or any law, or to protect the Service, other users, or us. You may stop using the Service and close your account at any time. Sections that by their nature should survive termination (including sections 9–14 and 16–17) will survive.

16. Changes to the Terms or the Service

We may update these Terms from time to time. If we make material changes, we will take reasonable steps to notify you (for example, in-app or by updating the effective date above). Changes take effect when posted unless stated otherwise. Your continued use of the Service after changes take effect constitutes acceptance. We may also modify, suspend, or discontinue any part of the Service at any time.

17. Governing Law and Disputes

These Terms are governed by the laws of New South Wales, Australia. You and we submit to the non-exclusive jurisdiction of the courts of New South Wales and the courts competent to hear appeals from them. Nothing in this section limits any right you may have to bring proceedings in, or rely on the mandatory consumer-protection laws of, your country of residence.

18. General

Entire agreement. These Terms and the Privacy Policy are the entire agreement between you and us regarding the Service.
Severability. If any provision is found unenforceable, the remaining provisions continue in full force.
No waiver. Our failure to enforce any provision is not a waiver of it.
Assignment. You may not assign these Terms without our consent. We may assign them in connection with a merger, acquisition, or sale of assets.
Force majeure. We are not liable for any failure or delay caused by events beyond our reasonable control.

19. Contact

Nerdstorm Pty Ltd Email: [email protected] New South Wales, Australia